Troubleshooting

If your issue is not listed below, please refer to the "Support" section.

The "LEGO Space" software has one or more red status indicators

Resolving this issue is crucial as it prevents the brick scanning from functioning properly. The following are potential causes of this problem:

1. No active internet connection (indicator 1)

The application requires an active internet connection to work. Please ensure your computer is connected to the internet, and then restart the application.

1. No printer connected (indicator 2)

If no printer is required, this indicator can be red. If a printer is needed, ensure it is connected to the computer via a USB cable. Afterward, restart the application.

1. Application not running (indicator 3)

This issue may occur if the folder where DSLR pictures are dropped has been removed or renamed. Restarting the application should restore this folder.

The builds do not appear on the screen

This issue may be due to two main reasons:

1. The primary laptop is not sending out the builds

Please ensure the primary laptop has an active internet connection and that the "LEGO Space" software is running. Confirm if the "LEGO Space" software displays a green status indicator saying "Application running".

Solution:

• Check internet connection

• Restart the "LEGO Space" application

• If necessary, restart the computer

1. The secondary computer is not receiving the builds

Please ensure the secondary laptop has an active internet connection and that Google Chrome is running.

Solution:

• Check internet connection

• Restart Google Chrome

• If necessary, restart the computer

My printer is not working/printing

Please check the following:

• Ensure the printer is powered on

• Verify the printer is connected to the main laptop and that all required drivers are installed

• Do a manual test print

• Check if there is enough paper available

• If necessary, restart the computer

My DSLR picture are not being transferred to the laptop

This is a crucial part, so ensure you:

• Power on the DSLR

• Connect the USB (tethering) cable

• Run the software "Canon EOS Utility"

• Point the selected folder to "lego-space-images" on the desktop

Solution:

• Check camera connection

• Restart "Canon EOS Utility"

• If necessary, restart the computer

I can't recall the URL for the space environment

Please visit the following link and select your active market: https://buildyourwaytospace.com/

I can't find the folder to drop my pictures in

The "LEGO Space" software automatically creates the folder.

If you can't find the path, right-click anywhere within the software. A pop-up will appear, showing the correct path. If the folder isn't located on that path, try restarting the software.